FAQs
Answers to Frequently Asked Questions
- How can I contact Accordance Technical Support?
- Accordance Custom Upgrade Discounts
- Can I run my Accordance on both my Mac and Windows computers or do I need an extra license?
- Can I sell or give away my old Accordance disks, or the installation on an old Mac?
- Can my friends and family check my wishlist for gift ideas?
- Does Accordance require Internet access?
- How can I transfer my Accordance and modules to another user?
- How do I add items to the cart?
- How do I get an icon for Accordance in the Dock or the Taskbar?
- How do I install an upgrade when an earlier version is already installed on my computer?
- How do I order an upgrade?
- How secure is this site?
- I can login online, so why does Accordance tell me I have the wrong password?
- I can use Accordance as part of the site license at my school (or church). Does this entitle me to install it on my personal computer?
- I could not or did not choose to charge my card automatically, so what happens now?
- I forgot my password. How do I log in?
- I forgot my username. Should I create a new account?
- I have an account but the associated email address is one I no longer use. How do I change it since I’ve forgotten my password?
- I have ordered from Accordance years ago. Where is my account information?
- I just purchased Accordance but when I try to install it, I get a message that says “Accordance not found.” What is the problem?
- May I install my Accordance on both my desktop and my laptop computer, or do I need another license? What about iPad and iPhone?
- May I use the maps I create in my teaching materials, website or book? What about other images?
- May my wife or husband install Accordance as well?
- My support ticket was marked "solved", but I still need assistance with Accordance technical support
- What are the shipping charges?
- What discounts do you offer?
- What should I do if Accordance won’t open?
- Where can I read your licensing policies?
- Where is the promised email with my receipt and instructions?
- Why are there so many questions and comments on the items in my cart?