The fastest way to contact Accordance Technical Support is via email here.
You can call our Tech Support line at (407) 339-0266, M-F 9 AM to 6 PM.
Email is our primary form of tech support and has priority because it is much more efficient than phone calls. We take care of email first and when we have the time, we return the voicemail in the order that it was received. Phone calls may not be returned in a timely manner, whereas emails are generally replied to within 24 hours on business days (M-F 9am to 5pm ET).
To expedite your request, when contacting Technical Support, please provide the following information:
- Specific Accordance version (example: 14.0.11)
- Specific operating system version (example: Sequoia 15.4.1, Windows 11)
- Elaboration on your issue
- Screenshots or crash reports are also beneficial, when applicable
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