Accordance (14.1.0) Crashes When Check For Updates>Refresh List (Gear Icon)
Everytime I attempt to refresh the list under Check for Update>Refresh List (Gear Icon), Accordance (14.1.0) crashes. Below is the Error Report.
2025-09-22 17:47:20
Accordance has encountered an unhandled exception.
The information in this file may help us fix this problem for a future version.
You can report this error by posting this file on our forums at:
https://forums.accordancebible.com/forum/81-bug-swatters-windows/
Or emailing it to support@accordancebible.com
We hope to implement automatic error reporting soon.
Accordance 14.1.0 (14.1.0.0)
Windows 11 (10.0.26100)
RAM: 1809MB free of 7778MB total
Disc: 48GB free of 237GB total
Exception Description:
EAccessViolation: Access violation
Exception Thread:
1-1-20824: Main Thread
Exception Backtrace:
$00580058
$004D7989
$004DA16B
$75ED9A73
$75EC7BED
$75EC8D4C
$75EE0448
$75EC73B6
$6967CB1C
$696997DB
$69649334
$6964922D
$69648F4C
$69648EC2
$69648E66
$69665655
$69665032
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Accordance Bible any response to my post above? This issue is happening also occurs on Accordance Aleph (latest version).
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Is anyone even reading our post?
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We are reading these. Sorry for the slow response. We have been swamped. Have you tried Safe Mode?
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Accordance Bible : when recommending safe mode, please make suggestions about which boxes to check. There are so many choices! (Or at least link this article: https://support.accordancebible.com/hc/en-us/articles/35762401534875-Accordance-Safe-Mode)
Misulejoha I’d suggest checking the ones related to library cache and download cache.
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Lorinda Hoover , Accordance Bible
Thanks for responding. I tried safe mode, specifically the ones that you (Lorinda) specifically suggested. I even removed Accordance from my computer and reinstalled it, hoping it would fix the issue. I figured posting the code would give the Accordance the reason for the constant crash.
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Is it still crashing ever the reinstall?
Lorinda Hoover I thought I had pasted the Safe Mode link in there but forgot to hit Command+V. Thanks for stepping up and assisting! I appreciate it!
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Accordance Bible , yes it still crashes after doing tge following: Reinstall, Accordance Safe Mode>Clean up>Clear Library Cache & Clear cashed downloads.
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Go ahead and email techsupport@accordancebible.com on this so we can get you taken care of.
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Accordance Bible , I just emailed tech support. Hopefully they will have a solution.
Thanks for your help.
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