Accordance Safe Mode

Accordance Safe Mode will allow you to easily remove or disable User Content, Settings, Connectivity and perform clean up for troubleshooting purposes.

Mac Users: hold down your Option key as you open Accordance in order to open Accordance in Safe Mode.

Windows Users: hold down your Alt key immediately after you click on the Accordance icon in order to open Accordance in Safe Mode.

Please select Remove Startup Session, Clear Library Cache, Clear Research Cache, Clear cached downloads then click Launch Accordance.

If this doesn’t correct the issue, you can go back into Accordance Safe Mode and select Remove General Settings and then Launch Accordance. This will reset some of your personal preferences and you will need to put in your name and account information again, but this is normal. 

If this doesn’t correct the issue, you may want to try Disabling Highlights and User Notes and also Disabling Automatic Dropbox Sync and Automatic Updates in order to try to isolate the cause.