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4 comments

Date Votes
  • Jeff Cunningham

    Is there a phone number to call?

     

    0
  • Lorinda Hoover

    There used to be.  I"m not finding it quickly.  This article provides an email address to use: https://support.accordancebible.com/hc/en-us/articles/35922193783963-How-can-I-contact-Accordance-Technical-Support

     

    0
  • Ronald Webber
    Edited

    TRY THIS: Launch Accordance into SAFE MODE

    (1)  On your Mac with OS X, WHILE holding down the Option key, double-click the ACCORDANCE icon. Upon launch, the Safe Mode Screen will appear (the Windows build requires holding the ALT key or SHIFT and double-clicking the Accordance icon (one or the other; I can't recall at the moment).

    (2)  Select the Check-Boxes as shown below and then click the “Launch Accordance” Button

    (3) You will be required to log back in, and this may remedy your issue. If this doesn't work, then reopen the SAFE MODE dialog box and select the third option at the top “temporarily disable User Notes”. Then reboot your machine and launch Accordance. (I had some issues with corrupted user notes that created a crash that sounds similar to the one you initially experienced.)  

    0
  • David Voth

    Thanks Ronald, I found this helpful.

    1

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