Have Crossover Version. Having problems downloading my content.

Answered

Robert Scott Scott

June 29, 2025 17:19

I have a Bibleworks Crossover version and I'm trying to reinstall my copy of Accordance. The FAQ says that I should download the trial software and then go to the Utilities menu. The problem is that after I have downloaded the program a dialog box appears that says my trial version has expired. It gives me two buttons as options. 1) Purchase Full Version, 2) Check Purchase Status. When I check Purchase Full Version it shows a Cart where I could order if I wanted to. The Check Purchase Status button returns a red ‘X’. I'm not sure exactly what the X means but I assume it means that the status is invalid or something to that extent. 

Could you direct me how I can reinstall my software?

Thank you. 

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  Accordance Bible

  June 29, 2025 18:37

  You will definitely want to reach directly out to Tech Support for this one. We can assist you directly: https://support.accordancebible.com/hc/en-us/articles/35922193783963-How-can-I-contact-Accordance-Technical-Support

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