Accordance crashes during a search

If you are doing a lot of searches, please remember to take the couple of minutes to clear your research and your library caches as they can be responsible for crashes under the circumstances that you are reporting.

Accordance Safe Mode will allow you to easily remove or disable User Content, Settings, Connectivity and do Clean up for troubleshooting purposes.

If you are on a Mac, press your Option key as you open Accordance in order to open Accordance Safe Mode.

If you are on a Windows PC, press and hold your ALT key immediately after you click on the Accordance icon in order to open Accordance Safe Mode.

Please select Remove startup session, Clear Library Cache, Clear Research Cache, Clear cached downloads and then launch Accordance.

If this doesn’t correct the issue, you can go back into Accordance Safe Mode and select Remove General Settings and then relaunch Accordance. This will reset some of your personal preferences and you will need to put in your name and account information again, but this is normal.

Another thing that may help is to make sure that you are restarting your computer regularly. The page files created by your operating system can build up and also cause issues. Restarting the computer erases all of the page files.