Please fix the banner at the top of the new "forums". It's annoying.
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We are seeing a few reports of this and are working to address it. What resolution are you using?
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1440x932 on an Apple Studio Display. Appears the same in Chrome and Safari.
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Hi Mark, I am probably going to have to just remove it. We're using the ZenDesk template's recommended image size, but it seems to not scale properly with certain monitor resolutions. I'll try a couple more things, but if it doesn't resolve the issue I'll likely just remove the banner until we find a solution.
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We could try replacing the banner with a generic gradient of our color themes. That might look good without dealing with any logo-scaling issues.
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The banner also looks like the top is missing in my setup: Win 11, 1920x1080 resolution.
This article might be useful: <https://support.zendesk.com/hc/en-us/articles/4409774802202-Images-in-a-Help-Center-appear-blurry-or-distorted>.
I found that the browser zoom level affects the cropping.
The banner is cropped when my browser zoom level is at 100%. When I change it to 125%, the top reappears. It might be that the developers were testing the website with their browsers set to something other than 100% such that when a browser is actually at 100%, it doesn't crop correctly.
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Mine cuts off on my iMac Pro but looks OK on my M2 MacBook Air. It's been hit and miss.
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We also have another message into our provider about this to see if there's anything else we can try.
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