My support ticket was marked "solved", but I still need assistance with Accordance technical support

Our support ticketing system will "auto-close" or mark “solved” most support tickets after a period of inactivity so we don't have a large volume of open support tickets sitting around in our system being unanswered.

If at anytime this happens to you, simply reply to the last email you received from us. It will re-open the support ticket, and we can continue to pick up where we left off and work from there. 

This is a normal feature of most support ticketing systems (including ours). We are not trying to not answer anyone's support questions.