1) Customer service or Tech Support can refresh your Accordance account from our end if need be.
2) You can click the gear icon, then Refresh from Easy Install in your app.
3) You can logout of you account in Easy Install and then log back in. Some times you may not be logged into your account even though it looks like you are, so it is good to try this as a troubleshooting step. Sometimes a password may need to be reset as well.
On your iOS devices:
1) Quit Accordance. Either double tap the Home key or drag up from the bottom quickly and stop (on iOS devices without home buttons) until you get the small screens of each the apps that are currently open. ‘Swipe' Accordance off of the screen in order to close the Accordance app.
2) Open the Apple Settings gear.
3) Scroll down until you find the Accordance app and select it (under iOS 18, you'll need to go to Apps).
4) Turn on Remove Saved Session and Clear Download Cache (under Application Startup).
5) Restart Accordance.
You may need to logout of Accordance on your iOS devices. Please try logging out of your account on your iOS device and then logging back in. You can log out and back in at: Library > Settings > Account.
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